Teasdale Healthcare Ltd

We inspected the service because we had received concerns about the quality of care people received.

The provider demonstrated a positive and open culture of safety where people, relatives and staff were able to raise concerns. People told us they felt safe and well supported.

Care was personalised and delivered safely by trained staff. Staff knew people well and had access to the information they needed to provide safe and effective care. Although some minor inconsistencies were identified in documentation and medicines records, these did not result in harm, and staff knowledge of people’s needs ensured care remained safe.

The provider managed risks positively, supporting people to live safely while maintaining independence. Infection prevention and control practices were effective. People and relatives expressed confidence in staff.

The service was well led, with approachable and inclusive leadership which promoted openness, learning and continuous improvement. Staff felt supported and able to speak up, and people and relatives felt listened to and involved in care planning and reviews. Where shortfalls were identified leaders acted promptly to address these.

The provider worked collaboratively with health and social care partners. A new electronic care recording system had been implemented to strengthen oversight and supported staff in recording with care.

The service was well organised, responsive and person-centred, with effective leadership and governance supporting safe, high‑quality care.