Aston Home Care Limited
- Home care
- Dementia care
- Registered since 2023
- Central Stoke-on-Trent, Stoke-on-Trent, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Requires improvement at every inspection since 2021.
19 months
since the latest rating was published.
7 of 39
rated home care services in Stoke-on-Trent are rated Requires improvement, like this one.
Aston Home Care Limited: inspection record
Rated Requires improvement in April 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Teasdale Healthcare Ltd (Good, 0.4 miles away) and CareTech Community Services Hanley DCA (Good, 0.6 miles away).
Nearest home care services:
- – TC Care Global Ltd Not yet rated, 0.1 miles away
- – Edens Care ltd Not yet rated, 0.2 miles away
- RI ATIPA Healthcare Group Ltd Requires improvement, 0.3 miles away
- – Cream Home Care Limited Not yet rated, 0.3 miles away
- G Teasdale Healthcare Ltd Good, 0.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 1 April 2025 (assessment visit 20 January 2025). Quoted under the Open Government Licence.
Date of inspection: 28 January to 26 February 2025. This inspection was carried out in response to concerns we received about the service in relation to staffing and the care and treatment people received. Aston Home Care is a domiciliary care agency supporting younger adults, older adults and people who maybe living with dementia. We found concerns relating to insufficient information within people’s care records and lack of required staff training around people’s specific needs. We were not notified of all safeguarding referrals as required and people’s mental capacity assessment documents were not always in place. The overall rating for the service is requires improvement based on the findings of this inspection. We found the provider to be in breach of regulation in relation to good governance and a breach of regulation in relation to a condition on their registration.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first inspection for this service. This key question has been rated requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first inspection for this service. This key question has been rated requires improvement.
This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first inspection for this service. This key question has been rated good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first inspection for this service. This key question has been rated good.
This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first inspection for this service. This key question has been rated requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The provider was in breach of a legal regulation in relation to a condition on their registration preventing them from supporting people with a learning disability and or autistic people.
The provider was also in breach of good governance.
Questions to ask the service
- Safe was rated Requires improvement on 1 April 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 1 April 2025. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 1 April 2025. Ask about changes in management and what has changed since the report.
Registration details
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Aston Home Care Limited
- Ownership type
- Organisation
- Companies House number
- 11608686 (opens Companies House)
Getting help from Stoke-on-Trent City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Stoke-on-Trent City Council
- Ask for a care needs assessment
- Phone: 0800 561 0015, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Stoke-on-Trent City Council
Checked on the council's website, November 2026.
Common questions
- Does Aston Home Care Limited provide nursing care?
- The Care Quality Commission's register does not list nursing care for Aston Home Care Limited.
- When was Aston Home Care Limited last inspected?
- The Care Quality Commission's latest rating for Aston Home Care Limited was published on 1 April 2025.
- Who runs Aston Home Care Limited?
- Aston Home Care Limited is run by Aston Home Care Limited.
- What is Aston Home Care Limited's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 1 April 2025.
Contact
- Phone
- 01785 413444
- Address
- 46-58 Pall Mall, Second Floor, Stoke-on-trent, ST1 1EE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Teasdale Healthcare Ltd (Good, 0.4 miles away) and CareTech Community Services Hanley DCA (Good, 0.6 miles away).
Nearest home care services:
- – TC Care Global Ltd Not yet rated, 0.1 miles away
- – Edens Care ltd Not yet rated, 0.2 miles away
- RI ATIPA Healthcare Group Ltd Requires improvement, 0.3 miles away
- – Cream Home Care Limited Not yet rated, 0.3 miles away
- G Teasdale Healthcare Ltd Good, 0.4 miles away