CareTech Community Services Limited - 15 Brooklyn Road

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes.

The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people.

We were assured the service were following safe infection prevention and control procedures to keep people safe. People lived in a clean and pleasant environment, maintenance work was either underway or planned.

There was an open and transparent person-centred culture within the service. Staff were clear about their responsibilities told us they felt well supported, appreciated and valued.

Staff closely monitored people's risks and action was taken when people's needs changed to continue to keep them safe. When safety incidents occurred, these were reviewed and action taken to keep people safe.