The Chase Care Centre

The Chase Care Centre is divided over three floors and accommodates people within six separate units, some of which have adapted facilities. The service supports people with complex nursing and residential needs which include supporting young people with acquired brain injuries, people with mental health needs, physical needs and people who are living with dementia.

Risks to people's health, safety and wellbeing had been identified, assessed and reviewed regularly. Staff were provided with guidance to support people safely.

Any incidents and accidents at the service were analysed and action taken in response to the findings.

Medicines were managed safely, and strong infection prevention and control procedures were followed. This included the safe facilitation of visits for relatives and friends.

Staff were recruited safely to the service with all relevant pre-employment checks completed. Staffing levels were consistent at the service and reviewed regularly.

Quality assurance processes were robust. The registered manager used a wide variety of methods to monitor the safety and quality of the service and make improvements where needed. Staff and relatives told us that the registered manager was approachable, and staff were confident that action would be taken if they raised concerns.