The Dell Care Home
- Care home
- 40 beds
- No nursing
- Dementia care
- Registered since 2011
- Oulton Broad, Suffolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
Its last inspection improved it from Requires improvement to Good.
4 years
since the latest rating was published. A rating this old may not show how the service is today.
109 of 156
rated care homes in Suffolk are rated Good, like this one.
The Dell Care Home: inspection record
Rated Good in March 2023, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Stradbroke Court Requires improvement, 0.9 miles away
- G The Grove Good, 0.9 miles away
- O Broadlands Outstanding, 0.9 miles away
- RI North Bay House Requires improvement, 0.9 miles away
- G Lilac Lodge & Lavender Cottage Good, 1.1 miles away
About the service
From the Care Quality Commission's inspection report published 7 March 2023. Quoted under the Open Government Licence.
The Dell is a care home providing personal care to 35 older people at the time of inspection. The service can support up to 40 people.
What inspectors found
At the last inspection improvements were required to ensure care planning for risks was clear about how this was managed. At this inspection we found care planning and risk assessment was clear, concise and provided enough information for staff to care for people. This had been updated when people's needs had changed.
Read the rest of CQC's summary
At the last inspection we found that an inconsistent management and high turnover of registered managers had impacted upon the quality of the service provided. At this inspection we found the quality of the service had improved, despite the most recent registered manager having left. This reassured us that appropriate measures were in place to maintain standards in the absence of a registered manager.
There was a comprehensive quality assurance system in place which was capable of identifying areas for improvement. We saw evidence that areas for improvement identified by the system had been acted upon, such as in care planning, as this had improved by the time of our inspection.
Medicines were stored safely within the home and administered in line with the instructions of the prescriber.
There were sufficient numbers of staff to meet people's needs in a timely manner. Staff were recruited safely.
The service was clean and there were appropriate procedures in place to minimise the risk of the transmission of COVID19.
Questions to ask when you visit
- The last rating is 4 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Joy Henshaw
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)22 inspection reports, latest 7 March 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Wellbeing Care Limited
- Ownership type
- Organisation
- Companies House number
- 06996644 (opens Companies House)
Wellbeing Care Limited runs 3 services in England, 2 of them in the East of England. 3 are rated Good or Outstanding.
Other services run by Wellbeing Care Limited
- G Meadow View Care Home Good. Care home with nursing, North Northamptonshire, East Midlands
- G Wellbeing Care Support Services Good. Home care, Suffolk
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does The Dell Care Home provide nursing care?
- No. The Care Quality Commission lists The Dell Care Home as a care home without nursing.
- How many beds does The Dell Care Home have?
- The Care Quality Commission's register lists 40 beds at The Dell Care Home.
- When was The Dell Care Home last inspected?
- The Care Quality Commission's latest rating for The Dell Care Home was published on 7 March 2023.
- Who runs The Dell Care Home?
- The Dell Care Home is run by Wellbeing Care Limited. It runs 3 services in England, 2 of them in the East of England.
- What is The Dell Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 7 March 2023.
Contact
- Phone
- 01502 446600
- Address
- 45 Cotmer Road, Oulton Broad, Lowestoft, NR33 9PL Map (opens Google Maps)
Compare nearby
- RI Stradbroke Court Requires improvement, 0.9 miles away
- G The Grove Good, 0.9 miles away
- O Broadlands Outstanding, 0.9 miles away
- RI North Bay House Requires improvement, 0.9 miles away
- G Lilac Lodge & Lavender Cottage Good, 1.1 miles away