Stradbroke Court

We inspected 5 quality statements for this key question; Safeguarding, Involving people to manage risks, Safe environments, Safe and effective staffing and Infection prevention and control. Our assessment of this key question found improvements had been made in assessing people’s risks, staffing levels and the safety of the care home environment. Relatives told us they felt their family member was safe living in the service. However, further improvements were still required to ensure staff were able to put their training into practice and care plans fully reflected risks.

We inspected 2 quality statement for this key question, Monitoring and improving outcomes. We found that improvements were needed in care planning. The manager had identified this prior to our inspection and told us how they planned to improve the system.

We inspected 1 quality statement for this key question, Independence, choice and control. Relatives were complimentary about the staff and how they supported people. Staff described how they supported people in a caring and supportive way. We observed staff supporting people in a caring way adapting their support individual needs.

We inspected 1 quality statement for this key question, Equity in experiences and outcomes. Relatives and staff said they felt encouraged by the new manager. The manager told us how they were planning to develop feedback routes.

We inspected 3 quality statement for this key question, Freedom to speak up, Governance, management and sustainability and Partnerships and communities. The provider had worked to improve the culture in the service. It was clear that staff now enjoyed working at the home and people were contented living there. Effective governance and management systems were not in place. We saw these were being implemented but still need further development. Staff were positive about the new manager and staff worked together to continue to ensure people were supported to meet their goals.