Kirkley Manor

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The service continued to protect people from the risks of abuse or avoidable harm and risks to people were identified and planned for. Medicines were managed and administered safely and the premises remained clean and there were processes in place to reduce the risk of the spread of infection.

The service continued to ensure that there were enough staff to meet people's needs in a timely way and that recruitment procedures were safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service continued to support this practice.

The service provided people with a choice of adequate food and drink. Support people required to maintain good nutrition and hydration was reflected in care planning. People were supported to have contact with other health professionals where appropriate.

People received care from staff who had the training, skills and experience for the role. The service continued to promote and reward excellence in staff practice.

People told us staff were kind to them and the service continued to promote a culture of kindness, with the registered manager, staff and senior managers leading this practice.

The service continued to offer people personalised care based on their individual preferences and to involve people and their representatives in the planning of care.

People were provided with adequate sources of meaningful engagement and were supported to feedback their views and experiences through meetings and surveys. People were made aware of how they could complain and the service continued to respond to complaints appropriately.

The registered manager and other staff were undertaking training on the Gold Standards Framework for end of life care in order to make and maintain improvements to care planning.

The registered manager, senior managers and the provider continued to operate an effective system to monitor the quality of the service provided to people. Areas for improvement were identified and acted upon. The service continued to work towards an improvement plan which set out future changes and improvements to the service people were provided with.

Further information is in the detailed findings below.

The five questions we ask about services and what we found