Heron Lodge
- Care home
- 30 beds
- Nursing care
- Dementia care
- Registered since 2010
- Wroxham, Norfolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Its last inspection improved it from Requires improvement to Good.
9 years
since the latest rating was published. A rating this old may not show how the service is today.
173 of 288
rated care homes in Norfolk are rated Good, like this one.
Heron Lodge: inspection record
Rated Good in February 2018, up from Requires improvement.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Effective | ||||||||||||
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- – Keys Hill Park No overall rating, 0.1 miles away
- RI Overbury House Nursing and Residential Home Requires improvement, 0.4 miles away
- G The Gables Good, 0.7 miles away
- G HoneySuckle Lodge Good, 1.1 miles away
- – Emerald House Not yet rated, 1.6 miles away
What inspectors found
From the Care Quality Commission's inspection report published 23 February 2021. Quoted under the Open Government Licence.
Heron Lodge is a nursing home providing personal and nursing care for up to 30 people, some of who were living with dementia. There were 29 people living at the service at the time of the inspection.
Read the rest of CQC's summary
We found the following examples of good practice.
● Managers completed risk assessed visits to people in their own homes to ensure they completed COVID-19 screening prior to admission. Staff supported people to self-isolate on admission in line with government guidelines. ● Staff supported people to maintain regular contact with friends and relatives, through the use of technology, as well as COVID-19 risk assessed visits to the service. ● Staff completed a detailed screening process with visitors to ensure they were safe to enter the service, with the aim of preventing the spread of infection. ● People we spoke with told us they felt safe and well supported living at the service. They told us about the activities and events they had been involved with to keep them entertained, and reduce the risk of social isolation.
The five questions we ask about services and what we found
Questions to ask when you visit
- The last rating is 9 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 23 February 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Kingsley Care Homes LimitedBrand: Kingsley Healthcare
- Ownership type
- Organisation
- Companies House number
- 04446972 (opens Companies House)
Kingsley Care Homes Limited runs 8 services in England, 6 of them in the East of England. 6 are rated Good or Outstanding and 2 are rated Requires improvement or Inadequate.
Other services run by Kingsley Care Homes Limited
- G Allonsfield House Good. Care home with nursing, Suffolk
- G Branksome Heights Good. Care home with nursing, Bournemouth, Christchurch and Poole, South West
- G Four Oaks Care Home Good. Care home with nursing, Trafford, North West
- G Kirkley Manor Good. Care home with nursing, Suffolk
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Heron Lodge provide nursing care?
- Yes. The Care Quality Commission lists Heron Lodge as a care home with nursing.
- How many beds does Heron Lodge have?
- The Care Quality Commission's register lists 30 beds at Heron Lodge.
- When was Heron Lodge last inspected?
- The Care Quality Commission's latest rating for Heron Lodge was published on 21 February 2018.
- Who runs Heron Lodge?
- Heron Lodge is run by Kingsley Care Homes Limited. It runs 8 services in England, 6 of them in the East of England.
- What is Heron Lodge's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 21 February 2018.
Contact
- Phone
- 01603 782194
- Address
- 163 Norwich Road, Wroxham, Norwich, NR12 8RZ Map (opens Google Maps)
Compare nearby
- – Keys Hill Park No overall rating, 0.1 miles away
- RI Overbury House Nursing and Residential Home Requires improvement, 0.4 miles away
- G The Gables Good, 0.7 miles away
- G HoneySuckle Lodge Good, 1.1 miles away
- – Emerald House Not yet rated, 1.6 miles away