Overbury House Nursing and Residential Home
- Care home
- 61 beds
- Nursing care
- Dementia care
- Registered since 2010
- Wroxham, Norfolk, East of England
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
7 ratings
Its last inspection moved it down from Good to Requires improvement.
3 years
since the latest rating was published. A rating this old may not show how the service is today.
86 of 288
rated care homes in Norfolk are rated Requires improvement, like this one.
Overbury House Nursing and Residential Home: inspection record
Rated Requires improvement in September 2023, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Heron Lodge (Good, 0.4 miles away) and The Gables (Good, 0.4 miles away).
Nearest care homes:
- G Heron Lodge Good, 0.4 miles away
- G The Gables Good, 0.4 miles away
- – Keys Hill Park No overall rating, 0.4 miles away
- G HoneySuckle Lodge Good, 1.4 miles away
- – Emerald House Not yet rated, 1.9 miles away
About the service
From the Care Quality Commission's inspection report published 1 September 2023. Quoted under the Open Government Licence.
Overbury House Nursing and Residential Home is a care home providing personal and nursing care for up to 61 people, some of whom are living with dementia. At the time of our inspection there were 43 people using the service.
Read the rest of CQC's summary
The care home is built over two floors. The majority of bedrooms have en-suite facilities. There are several shared living areas, a shared dining room and an accessible garden for people and their visitors to use.
What inspectors found
Medicines were not always safe at the service. Information to ensure the safe handling and administration of medicine was not consistent. Some medication administration records contained gaps and were not completed accurately. Medicines were not always ordered in a timely manner to ensure people had adequate and continual supply.
Read the rest of CQC's summary
A quality assurance system was in place. This had not identified or addressed the discrepancies we saw in the handling and administration of medicine.
On the day of inspection we observed adequate staffing levels. However, relatives provided mixed feedback regarding staffing levels. Some relatives felt there were not adequate staff employed to meet the needs of people in a timely manner. However, all relatives found the staff to be caring and kind.
Relatives told us they felt the care provided by staff was safe.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
A recruitment process was in place to support the safe recruitment of suitable staff. Staff received an induction and training which prepared them for their role.
Relatives and staff told us they found the registered manager to be approachable and were confident they would be listened to if they raised concerns.
Questions to ask when you visit
- Safe was rated Requires improvement on 1 September 2023. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 1 September 2023. Ask about changes in management and what has changed since the report.
- The last rating is 3 years old. Ask what has changed since then.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Alison Hilditch
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)15 inspection reports, latest 1 September 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Healthcare Homes Group LimitedBrand: Healthcare Homes
- Ownership type
- Organisation
- Companies House number
- 05507277 (opens Companies House)
Healthcare Homes Group Limited runs 29 services in England, 27 of them in the East of England. 25 are rated Good or Outstanding and 4 are rated Requires improvement or Inadequate.
Other services run by Healthcare Homes Group Limited
- O Foxgrove Residential Home Outstanding. Care home, Suffolk
- O Meadow House Nursing Home Outstanding. Care home with nursing, Norfolk
- G Aldringham Court Good. Care home with nursing, Suffolk
- G Barking Hall Nursing Home Good. Care home with nursing, Suffolk
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Overbury House Nursing and Residential Home provide nursing care?
- Yes. The Care Quality Commission lists Overbury House Nursing and Residential Home as a care home with nursing.
- How many beds does Overbury House Nursing and Residential Home have?
- The Care Quality Commission's register lists 61 beds at Overbury House Nursing and Residential Home.
- When was Overbury House Nursing and Residential Home last inspected?
- The Care Quality Commission's latest rating for Overbury House Nursing and Residential Home was published on 1 September 2023.
- Who runs Overbury House Nursing and Residential Home?
- Overbury House Nursing and Residential Home is run by Healthcare Homes Group Limited. It runs 29 services in England, 27 of them in the East of England.
- What is Overbury House Nursing and Residential Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 1 September 2023.
Contact
- Phone
- 01603 782985
- Address
- Overbury House, 9 Staitheway Road, Wroxham, Norwich, NR12 8TH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Heron Lodge (Good, 0.4 miles away) and The Gables (Good, 0.4 miles away).
Nearest care homes:
- G Heron Lodge Good, 0.4 miles away
- G The Gables Good, 0.4 miles away
- – Keys Hill Park No overall rating, 0.4 miles away
- G HoneySuckle Lodge Good, 1.4 miles away
- – Emerald House Not yet rated, 1.9 miles away