Estherene House
- Care home
- 36 beds
- No nursing
- Dementia care
- Registered since 2015
- Lowestoft, Suffolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
6 ratings
First rated Requires improvement in 2016, most recently Good in October 2026.
This month
The latest rating was published.
109 of 156
rated care homes in Suffolk are rated Good, like this one.
Estherene House: inspection record
Rated Good in October 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Kirkley Manor Good, less than 0.1 miles away
- G Eastview Residential Home Good, 0.1 miles away
- G Imber House Good, 0.1 miles away
- G Amber Lodge - Lowestoft Good, 0.1 miles away
- G Squirrel Lodge Good, 0.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 16 October 2026 (assessment visit 24 August 2026). Quoted under the Open Government Licence.
Date of Assessment: 9 September 2026 to 30 September 2026. We visited the service 9 September 2026 and 23 September 2026. Estherene House is a residential care home providing support to up to 36 older people and people living with dementia, physical disabilities and sensory impairment. At the time of our assessment, there were 33 people using the service.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
At our last assessment (published 14 July 2025), the service was rated requires improvement. The provider was in breach of regulations relating to staffing, governance and safe care and treatment. We served a warning notice for the breach of regulation relating to staffing.
This comprehensive assessment was prompted by a review of the information we held about this service, and to check the provider had made improvements and met the requirements of the warning notice. Improvements had been made and the provider was no longer in breach of regulations. The rating for this service has changed from requires improvement to good.
The provider had a learning culture. Systems helped reduce risks of abuse and avoidable harm. The environment was clean and well-maintained and risks mitigated, including checks and servicing of equipment used. Staffing levels were kept under review and staff received training relevant to their role. Staff managed medicines safely, however, we identified recording issues for topical medicines, such as creams, immediate action was taken to address this.
People’s needs were assessed and they were involved in the planning of their care, as were their relatives, where appropriate. People had enough to eat and drink to stay healthy. People’s capacity to make decisions was assessed. Where people lacked capacity, systems supported best interest decision making.
Staff treated people with kindness and compassion, and respected people’s privacy, independence, choice and dignity. Staff were knowledgeable about people and their individual needs. People’s care plans were person centred and guided staff in how their needs and preferences were to be met. People had access to social activity. People could provide feedback about their care, and their comments were valued and used to drive improvement.
The management team were visible, knowledgeable and supportive. Staff wellbeing was promoted and staff worked well as a team. Managers worked with the local community to deliver good quality care and were receptive to new ideas. There was a culture of continuous improvement with staff empowered to try new ideas.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were safe and protected from avoidable harm.
At our last assessment, the service was in breach of legal regulation in relation to staffing and safe care and treatment. At this assessment, improvements had been made and the service was no longer in breach of regulation.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
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Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
At our last assessment, the service was in breach of legal regulation in relation to good governance. At this assessment, improvements had been made and the service was no longer in breach of regulation.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Valerie Holland
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 25 December 2021. Latest assessment published 16 October 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- QH (Rosewood) LimitedBrand: Qualitas Healthcare
- Ownership type
- Organisation
- Companies House number
- 08379724 (opens Companies House)
Getting help from Suffolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Suffolk County Council
- Ask for a care needs assessment
- Phone: 0800 917 1109, Monday to Friday, 8am to 5pm (excluding bank holidays)
- Support for carers
- Paying for care: Suffolk County Council
Checked on the council's website, November 2026.
Common questions
- Does Estherene House provide nursing care?
- No. The Care Quality Commission lists Estherene House as a care home without nursing.
- How many beds does Estherene House have?
- The Care Quality Commission's register lists 36 beds at Estherene House.
- When was Estherene House last inspected?
- The Care Quality Commission's latest rating for Estherene House was published on 16 October 2026.
- Who runs Estherene House?
- Estherene House is run by QH (Rosewood) Limited.
- What is Estherene House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 16 October 2026.
Contact
- Phone
- 01502 572805
- Address
- 35 Kirkley Park Road, Lowestoft, NR33 0LQ Map (opens Google Maps)
Compare nearby
- G Kirkley Manor Good, less than 0.1 miles away
- G Eastview Residential Home Good, 0.1 miles away
- G Imber House Good, 0.1 miles away
- G Amber Lodge - Lowestoft Good, 0.1 miles away
- G Squirrel Lodge Good, 0.2 miles away