Imber House

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

The service was meeting the requirements of the Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DoLS.) People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People and their relatives told us they felt safe living in the service and that staff made them feel safe. Risks to people were appropriately planned for and managed. Medicines were stored, managed and administered safely.

Checks were carried out to ensure that the environment and equipment remained safe. The service was clean and measures were in place to limit the risk of and spread of infection.

People and their relatives told us there were enough suitably knowledgeable staff to provide people with the care they required. Staff had received appropriate training and support to carry out their role effectively.

People received appropriate support to maintain healthy nutrition and hydration. They were supported to participate in preparing their meals according to their abilities.

People told us staff were nice to them. Relatives told us staff respected their family member's right to privacy and that staff supported people to remain independent. Our observations supported this.

People and their relatives were encouraged to feed back on the service in a number of different ways and participate in meetings to shape the future of the service. People and their relatives told us they knew how to complain.

People received personalised care that met their individual needs and preferences. People and their relatives were actively involved in the planning of their care. People were supported to access meaningful activities and follow their individual interests.

The provider created a culture of openness and transparency within the service. Staff told us that the provider was visible in the service and led by example. Our observations supported this.

There was a robust quality assurance system in place and shortfalls identified were promptly acted on to improve the service.

Further information is in the detailed findings below.

The five questions we ask about services and what we found