Squirrel Lodge

What life is like for people using this service:

People who live at Squirrel Lodge have their needs met by sufficient numbers of suitably trained staff. People told us staff were kind, caring and knew them as individuals.

Medicines were managed and administered safely.

Care records were individualised and accurately reflected people's needs in sufficient detail. Risks to people were identified, monitored and managed.

People received the support they required at the end of their life. People's preferences and advanced wishes were recorded in their care plans.

People and their representatives were involved in the planning of their care and given opportunities to feedback on the service they received. People's views were acted upon.

People had appropriate access to meaningful activity and engagement. People told us they were happy with the activities on offer and were able to make suggestions for future activities.

People were offered a choice of meals which met their nutritional requirements. The risk of people becoming malnourished was identified, monitored and managed. People received appropriate support from staff to eat and drink.

The quality assurance system in place to monitor the service provided to people was robust and capable of identifying areas for improvement. Positive comments about the management team were made by people who used the service, relatives and staff.

The service worked well with other organisations to ensure people had joined up care. People were supported to have input from external healthcare professionals in a timely way.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk