Eastview Residential Home

The service inherited a rating of good from the previous provider. At this inspection the service maintained a rating of good. The service is a small local business. The staff were predominantly local people who lived close by. Agency staff were not in use, meaning staffing is consistent and they understand people's needs well. The small size of the staff team, the amount of people living there, and the building gave it a homely and family orientated feel. This was appreciated by people. A relative said “I would recommend it; it is like a little family here”.

The registered manager was also the nominated individual. Under CQC regulations, a separate manager registration was not required. Throughout this report, they were referred to as the registered manager. They demonstrated excellent leadership skills and had good oversight of the service and the people it supported. They were also highly regarded by everyone we spoke to as part of the inspection. One person said, “The [registered] manager is fantastic, they sort things out in a flash, I feel they are a friend, that last [medical procedure] was painful and they were on their knees holding my hand, I am so grateful, nothing is too much trouble – everybody respects them.”

However, the provider did not consistently demonstrate effective governance arrangements. Despite there being multiple audits in place, they were not sufficiently robust to enable the registered manager to identify all the issues we found during our inspection such as broken window restrictors, safe storage of medicated creams and food not being correctly labelled, stored and disposed of. Despite this lack of oversight, there was no evidence that people experienced harm or that care was not being delivered in line with people’s assessed needs.