Meadow View Care Home

At the last inspection the provider was in breach of regulation 12, Safe care and treatment, in relation to people's health, environmental risks, management of medicines and care records. At this assessment the provider had made enough improvements and was no longer in breach of this regulation.

We assessed all the quality statements in safe and there was evidence of good practice. People were enabled to take positive risks and were involved with managing their care and support. People told us they felt safe and were protected from the risk of harm and abuse. Staff demonstrated an understanding of how and who to report concerns to. People were supported by enough skilled and trained staff; some had worked at the service for a long time and knew them well.

The management team and staff had made improvements at the service and had clear processes in place to enhance a positive learning culture. They and their staff worked to support people effectively when they required support from external health professionals.

During the assessment we looked at how people’s needs were assessed and consent to care and treatment. We found people were supported positively and staff provided a good standard of care. Staff understood people’s needs, preferences and choices and we observed people being supported in the way they preferred. People were supported to make as many choices as possible and staff respected their decisions.

At the last inspection the provider was in breach of regulation 17, Good governance, in relation to systems and processes and oversight of the service. This assessment the provider had made enough improvements and was no longer in breach of this regulation.

Since our last inspection a new manager has been recruited. People, relatives, staff and partners were positive about the changes made and told us the home was now clean, homely and had a relaxed and welcoming atmosphere. Staff had worked to embed positive changes and governance systems now in place were effective in ensuring people received safe care. People, relatives and staff were confident in the management of the service and were comfortable to raise concerns. There were systems in place to check the quality of the service and identify shortfalls to make improvements. Staff told us the morale and culture within the team had improved and they had confidence in the new management team.