Rushden Park

People's care plans had improved detailing people's likes, dislikes and preferences however, people's communication needs were not always recorded. We have made a recommendation about meeting the communication needs of people with a disability or sensory loss.

Staff had received training in safeguarding and understood the signs of abuse and how to report any concerns. The provider and manager had recruited more staff since the last inspection. Staff told us the increase in staffing levels meant they had more time to support and talk to people. Records showed there had been a reduction in accidents and incidents since the last inspection.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had been provided with training to ensure they had the relevant skills and knowledge to carry out their roles effectively. People at risk of malnutrition and dehydration were monitored and encouraged to eat and drink.

People we spoke with told us that staff were kind and caring and we saw staff respected people's privacy and dignity. Improvements had been made to ensure people did not suffer from social isolation. We observed people spending time in the communal areas and accessing the community. People's care records showed they were supported to access health care services and professionals where required.

Systems were in place to record and monitor complaints from people and/or their relatives. Regular meetings had been put in place to give people and their relatives the opportunity to provide feedback on areas of improvement within the service.