Avonfield Neurological Centre

People were supported in a safe way by staff who were trained to do their role, and recruited safely. There were enough staff on site to ensure people's needs were promptly met. Medicines were administered accurately by staff who were trained to do so. Areas of the service that were in use were largely clean and tidy. Some areas of the building were not fully in use, and required refurbishment. A plan to do this was in place.

People's needs were assessed and identified. This included support needs with food and fluid intake, skincare, and any healthcare requirements. Records showed people received the support they required.

Staff were kind and caring in their approach, and respected privacy and dignity. People told us they were given the time they needed to express themselves. Staff knew people's individual needs, likes, and preferences.

A complaints procedure was in place and people knew how to use it. There was no end of life care being delivered at the time of inspection, but people had plans in place as required.

Staff felt well supervised and supported by the management team. Staff told us morale was good, and they enjoyed working at the service. Audits and checks took place to ensure any issues were found and acted upon.