Castleholme Lodge

The serviced demonstrated a strong commitment to delivering person-centred, therapeutic support through a multidisciplinary team consisting of registered nurses, healthcare assistants, an occupational therapist and occupational therapy assistant, as well as a psychologist and psychology assistant. This collaborative approach enabled people not only to have their care needs met but also to work towards realistic therapeutic goals that enhanced their independence, confidence, and overall quality of life.

Promoting people's health and wellbeing was a clear priority for both the management and staff teams, resulting in improved health and social outcomes. People were supported to make progress in areas including mobility, nutrition, and mental health, contributing to positive and meaningful improvements in their wellbeing.

The registered manager and wider management team demonstrated outstanding leadership, underpinned by a clear vision and a positive, inclusive culture. Staff consistently reflected these values in their day-to-day practice, creating a warm, welcoming, and person-centred environment. Leaders worked collaboratively, drawing on their expertise to support staff in delivering high-quality care. Strong relationships with healthcare professionals and community organisations further enhanced the support available to people and contributed to positive outcomes. Despite the high standards already achieved, there was a clear commitment to continuous improvement, with leaders and staff actively seeking opportunities to further enhance people's experiences and outcomes.

Robust auditing and governance systems enabled concerns and areas for improvement to be identified promptly. Findings were shared effectively across the team to promote learning, drive improvement, and sustain high standards of care.

People and their relatives consistently told us they felt safe at the service. Staff demonstrated a good understanding of safeguarding responsibilities, and staffing levels were sufficient to ensure people received safe and responsive support. The environment was exceptionally clean, free from odours, and maintained to a high standard, with staff adhering to effective infection prevention and control practices.

Care plans and risk assessments provided detailed guidance on how best to support people and ensure their needs were met safely. Support was delivered in accordance with the Mental Capacity Act (MCA), and staff were observed providing care that upheld people's dignity, respect, choice, and independence.

People and their relatives were regularly encouraged to share feedback about the service and were kept informed through ongoing communication and updates.