Kingsway View Care Home

At the last inspection people were not consistently protected from the risk of abuse or improper treatment because systems and processes to safeguard people were not always followed. That was a breach of Regulation 13. The service had made improvements and is no longer in breach of regulations . Staff followed the process to protect people from the risk of abuse or improper treatment. The environment was clean and potential risks to people were identified and reduced. There were effective infection control processes. People were supported by enough of safely recruited staff who received training adequate to their role. People’s care records were up to date, and person centred. Medicines were managed safely; however further work was required to ensure that ‘as required’ medication were always accompanied by clear guidance for staff.

At the last inspection had not operated an effective system for handling complaints. That was a breach of Regulation 16. The provider made improvements and is no longer in breach. People and communities were at the centre of care. Care, support and treatment were easily accessible. People could access care in ways that met their personal circumstances and protected equality characteristics. People had access to information, advice, and advocacy services. Activities at the home were of a high standard and staff supported people to have meaningful things to do.

There was inclusive and positive culture at the home. Leaders supported staff and collaborated with partner agencies to deliver care that is safe, effective, and person-centred. Governance and management systems were effective in identifying and implementing improvements. Staff were supported in day-to-day job and were encouraged to speak up and raise any concern.