Amber House - Coventry

Quality monitoring was in place and a full range of audits were being completed for all areas. Whilst the monitoring was being carried out it had not identified all of the shortfalls we found during the inspection. The provider and manager had not ensured CQC were notified of all events they have a regulatory responsibility to inform us of. Following our inspection, the provider reviewed their quality monitoring system and made changes to make it more robust.

People and their relatives told us they received a good service and felt safe. Accidents and incidents were recorded, and risk assessments were in place. Staff understood their responsibilities about safeguarding and had been appropriately trained. Arrangements were in place for the safe administration of medicines.

There were enough staff on duty to meet the needs of people. The provider had an effective recruitment and selection procedure and carried out relevant vetting checks when they employed staff.

People, relatives and staff were asked for feedback about the service and for ideas on how to make improvements. People, relatives and staff spoke positively about the manager and the culture of the home.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.