Bonsall View

Right Support: The provider had plans in place to ensure staff would be trained to the required level of specialist support for people with learning disabilities and autism. Staff understood how people made choices and enabled this to happen day to day.

People were supported to access the different areas of the home which had been designed and set up to meet their personal care, physical, emotional, and sensory needs. There were opportunities for people to choose to take part in a range of activities both inside and outside the home. People had access to safe outdoor space which had been designed to meet their individual needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Right Care: People had been supported at the service now registered as Bonsall View for many years and were cared for by staff who knew them well. Staff understood people's needs and how people preferred to be supported.

People and their family members were involved in planning people's care. The stable staff team at Bonsall View understood people and were responsive to their needs. The managers at the service implemented a robust pre-admission and feedback procedure to ensure everyone involved in providing care to people were informed and up to date with people's current support needs. Written care plans did not always contain the most up to date information relating to people's care.

People's families consistently feedback they were very happy with the service and the staff team and managers at Bonsall View.

Right Culture:

Staff understood the principles of person-centred care and the importance of people's needs and wishes being the focus of everything they did. The staff team understood the principles of positive support and implemented these to ensure people were consistently supported to reduce any feelings of anxiety or distress.

Where records at the service were not immediately available or up to date the provider had not carried out checks to identify or address this as an area of improvement.

Recommendations We have made a recommendation to the provider about ensuring effective oversight of the service.