Douglas Court

We found the following examples of good practice. The provider assessed all visitors for symptoms of acute respiratory infection before being allowed to enter the home. For example, all staff and the visitors had their temperature checked automatically upon entering the building by using Hikvision's Temperature Screening Thermographic Cameras. People who use the service had their temperatures checked and recorded twice a day.

The provider had installed PPE stations in the reception and all around the building, including an automatic hand sanitising station. The staff worn correct PPE in accordance with the government's guidance.

All visitors were required to take a Lateral Flow Test (LFT) and worn full personal protective equipment (PPE), including a mask, an apron and gloves in order to reduce the risk of catching and spreading infections.

During the active outbreak of COVID-19, the provider put measures in place to reduce the spread of the infection. For example, isolation and cohorting of staff.

The home looked cleaned and hygienic and there were enhanced cleaning scheduled in place.

The provider had installed a visitor's pod in the garden which meant that families could have a comfortable, relaxed visit without risk. They had also made provision in the conservatory for visitors to have a safe space to visit.

The five questions we ask about services and what we found