Maplewood Court Care Home

People were protected from the risk of potential abuse; risk of infection and the service’s environment was maintained safely. Accidents and incidents were managed to reduce risk of harm from future re-occurrences and learning was implemented to support this. There were enough staff with the right skills to meet people’s needs safely. Not all risks to people were always managed safely and we identified some issues with the documentation of medicines that were administered. We fed this back to the registered manager at the end of our visit to the service and they took action to address this.

People’s needs were holistically assessed, and they received evidence-based care and treatment from a good staff team who worked well together to ensure people’s needs were met. People’s consent for their care was sought and those who were not able to consent had their rights protected and advocated for by appropriate others. People were encouraged to achieve and experience things that were important to them and to maintain the best health possible.

People were supported by very kind and compassionate staff. They were treated with respect and dignity. People’s independence was promoted wherever possible, and their choices and wishes were respected to ensure people had maximum possible control over their care and treatment whilst living at Maplewood Court Care Home. People’s needs were met in a timely manner by a positive staff team who felt their own well-being and skills were enhanced by the service.

People received personalised care that holistically met their needs. People had access to everything they might need and were encouraged to access and experience things important and beneficial to them. People received dignified care at the end of their lives and their loved one’s felt supported by compassionate staff. People received continuity of care from staff who knew them well. People, relatives and staff at Maplewood Court Care home felt involved in the service and listened too.

The culture at Maplewood Court Care Home was extremely positive and was modelled by capable and compassionate leaders. Staff felt able to raise concerns with management and felt confident these would be acted on. The staff and leaders at Maplewood Court Care Home continuously worked to improve the service and people’s experience. The provider had received multiple awards for its continued efforts in sustainability through the implementation of green strategies in its services. There were governance systems in place to help support this. Some issues that had been identified during this assessment in relation to documentation, but the management team worked quickly to address these issues and drive improvements.