Osbern Manor Care Home
- Care home
- 72 beds
- Nursing care
- Dementia care
- Registered since 2024
- Gillingham, Medway, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
1 rating
Only one rating on record, so there is no trend to show yet.
6 months
since the latest rating was published.
16 of 59
rated care homes in Medway are rated Requires improvement, like this one.
Osbern Manor Care Home: inspection record
Rated Requires improvement in April 2026.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Admiralty Care Home (Good, 0.4 miles away) and Hawthorn Manor Residential Home (Good, 0.5 miles away).
Nearest care homes:
- G Admiralty Care Home Good, 0.4 miles away
- G Hawthorn Manor Residential Home Good, 0.5 miles away
- G 351 Maidstone Road Good, 0.5 miles away
- G Heatherdale Healthcare Limited Good, 0.5 miles away
- G Avenues South East - 320 Hempstead Road Good, 0.7 miles away
What inspectors found
From the Care Quality Commission's assessment published 22 April 2026 (assessment visit 16 February 2026). Quoted under the Open Government Licence.
Date of assessment: 18 February to 11 March 2026. Osbern Manor Care Home is a registered care home providing residential and nursing care for up to 72 older people and people living with dementia. This was the first inspection of a newly registered service.
- Safe Good
- Effective No rating
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
We visited the service 19 February 2026. On the day of our visit, there were 54 people living at the home.
There were significant gaps in how the service assessed, planned and monitored people’s care. Some care plans contained outdated or conflicting information, and important risks were not always recorded clearly. Mental Capacity Act (MCA) processes were not followed consistently, and several legal requirements had not been met.
Medicines were generally administered safely, but some records did not contain the level of detail needed to support consistent, best practice care.
Leaders were visible in the service, and staff described the culture as friendly and supportive. Despite this, governance systems were not effective in identifying or addressing the issues we found. Audits did not consistently highlight areas requiring improvement, and oversight processes had not ensured safe, reliable and up to date care planning.
We did not find evidence of people being harmed as a result of these shortfalls, but they increased the risk of this occurring. The registered manager kept us updated with improvements they started making following inspector feedback.
The home provides a clean, welcoming and well-presented environment. People told us staff were kind, respectful and attentive, and we observed warm, supportive interactions throughout the home. Mealtimes were well organised, and the hospitality and housekeeping teams contributed positively to people’s daily experience.
We identified 2 breaches legal regulations relating to consent to care and treatment and governance. We have requested an action plan in response to this.
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people were safe and protected from avoidable harm.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
This is the first assessment for this newly registered service. This key question has been rated requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulation in relation consent to care and treatment.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
This is the first assessment for this newly registered service.This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s needs were met through good organisation and delivery. -
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
This is the first assessment for this newly registered service. This key question has been rated require improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Effective was rated Requires improvement on 22 April 2026. Ask about staff training and how health appointments are arranged.
- Well-led was rated Requires improvement on 22 April 2026. Ask about changes in management and what has changed since the report.
- Ask how nursing cover works at night and at weekends.
Registration details
- Registered manager
- Marta Gize-Uwakwe
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Oakland Opco B Limited
- Ownership type
- Organisation
- Companies House number
- 13400013 (opens Companies House)
Oakland Opco B Limited runs 6 services in England, 5 of them in the South East. 2 are rated Good or Outstanding, 1 is rated Requires improvement or Inadequate and 3 have no rating yet.
Other services run by Oakland Opco B Limited
- G Hyllden Heights Care Home Good. Care home with nursing, Kent
- G Maplewood Court Care Home Good. Care home with nursing, Kent
- – Berkshire Manor Care Home Not yet rated. Care home with nursing, Bracknell Forest
- – Birchwood Heights Care Home Not yet rated. Care home with nursing, Kent
Getting help from Medway Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Medway Council
- Ask for a care needs assessment
- Phone: 01634 334 466
- Support for carers
- Paying for care: Medway Council
Checked on the council's website, November 2026.
Common questions
- Does Osbern Manor Care Home provide nursing care?
- Yes. The Care Quality Commission lists Osbern Manor Care Home as a care home with nursing.
- How many beds does Osbern Manor Care Home have?
- The Care Quality Commission's register lists 72 beds at Osbern Manor Care Home.
- When was Osbern Manor Care Home last inspected?
- The Care Quality Commission's latest rating for Osbern Manor Care Home was published on 22 April 2026.
- Who runs Osbern Manor Care Home?
- Osbern Manor Care Home is run by Oakland Opco B Limited. It runs 6 services in England, 5 of them in the South East.
- What is Osbern Manor Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 22 April 2026.
Contact
- Phone
- 01233 223333
- Address
- 26-28, Hoath Lane, Gillingham, ME8 0SW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Admiralty Care Home (Good, 0.4 miles away) and Hawthorn Manor Residential Home (Good, 0.5 miles away).
Nearest care homes:
- G Admiralty Care Home Good, 0.4 miles away
- G Hawthorn Manor Residential Home Good, 0.5 miles away
- G 351 Maidstone Road Good, 0.5 miles away
- G Heatherdale Healthcare Limited Good, 0.5 miles away
- G Avenues South East - 320 Hempstead Road Good, 0.7 miles away