Ashridge

People's experience of using this service: People had their risk of harm assessed for internal and external activities.

There was a nominated safeguarding ambassador to share best practice and support staff to keep people safe.

There were sufficient numbers of skilled, competent and experienced staff to provide people with individual care. Medicines were managed safely and all areas of the service were clean.

Lessons were learnt when things went wrong, this lead to improvements in care practices.

People had a say on the menus and received a nutritious, varied and well-balanced diet to suit their needs and preferences.

Staff worked with other health and social care professionals to deliver effective care to people to meet their health needs.

People were involved in making decisions about their care. Staff supported people to improve and sustain their independence and be active.

People were treated as unique individuals and were enabled to maintain contact with family and friends.

People took part in a range of activities and pastimes of their choice.

The registered manager was approachable and had made significant improvements to the overall quality of the service.

People and their relatives had a say in the running of the service and were invited to give their feedback on the quality of the service.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

Rating at last inspection: Ashridge was last inspected on 29 and 30 October 2017 (report published 28 February 2018) and was rated as requires improvement overall.