Castle View Care Centre

Castle View Nursing Home can accommodate up to 25 people. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The home provides accommodation over three floors which were accessed by a lift. There was an enclosed garden and a small parking area. The service had eight rooms that had been designated for 'intermediate care'. People could access 'intermediate care' from hospital to receive rehabilitation for a short period of time. At the time of our inspection 17 people were living at the service and six people were temporarily staying on 'intermediate care'.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection we found the service remained good.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to receive safe care. Risks had been identified, assessed and there were safety measures in place to keep people safe. There were systems in place to keep people safe from abuse or harm.

There were sufficient staff on duty to support people safely. The service had completed the necessary recruitment checks to make sure suitable staff were employed.

People continued to be effectively supported by a team of staff who were trained and well supported to meet their needs. Medicines were managed safely. Staff had been assessed as competent to administer medicines.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Where needed and appropriate the service made referrals to external healthcare professionals in a timely way. People had individual care plans that had been personalised.

People had sufficient food and drink and could choose where to eat and what to eat and drink.

The service was clean with no unpleasant odours. The environment was well maintained and equipment was serviced regularly when appropriate. Staff used personal protective equipment when required.

Complaints were managed by the provider and lessons were learned.

Staff were able to attend team meetings and told us the organisation were supportive and provided opportunities for development.

People and their relatives were encouraged to give feedback formally and informally.

Further information is in the detailed findings below.

The five questions we ask about services and what we found