Davlyn House

We found the following examples of good practice.

• The visiting procedure in place had been shared with relatives. This included the booking system to be followed, health screening checks and the Personal Protective Equipment (PPE) to be worn by all visitors. • When visits had been restricted other methods were used to ensure people maintained contact with their loved ones such as, video and telephone calls. A private social media account had been created where relatives were able to access updates and photos. • The environment was well maintained and clean. Additional cleaning had been implemented to lower the risk of cross transmission. • Zoning of areas within the home had been implemented and staff were assigned to work in specific areas to reduce the risk of cross infection. • Staff were supported by the registered manager during periods of anxiety and staff had been signposted to wellbeing services. • Other professionals such as the local authority and Infection Control Team had provided extra support when needed. The registered manager had also been supported by colleagues from the local Registered Manager's Network Group.

The five questions we ask about services and what we found