Claybourne

We found the following examples of good practice.

• The visiting policy and procedure had been shared with relatives. This included the booking system to be followed, health screening checks and the Personal Protective Equipment (PPE) to be worn by all visitors. This meant people were protected when they had visits from relatives. • When visits had been restricted other methods were used to ensure people continued to have contact with their loved ones such as, video/telephone calls and letter writing. The registered manager kept in regular contact with relatives to provide updates on their relatives' wellbeing and government guidance. • The environment was well maintained and clean. Additional cleaning had been implemented to lower the risk of cross transmission of infection. • Zoning of areas within the home had been implemented and staff were assigned to specific areas of the home to reduce the risk of cross infection. • Staff were supported by the registered manager and provider during periods of anxiety. There were internal wellbeing services for staff to access if needed. • Infection Prevention and Control (IPC) policies and procedures were in place and were regularly reviewed to ensure they contained up to date guidance for staff. • The registered manager had completed a route cause analysis to ensure any learning was taken to reduce IPC risks.

The five questions we ask about services and what we found