Malden House
- Care home
- 29 beds
- No nursing
- Dementia care
- Registered since 2011
- Sidmouth, Devon, South West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Outstanding to Good.
6 months
since the latest rating was published.
232 of 283
rated care homes in Devon are rated Good, like this one.
Malden House: inspection record
Rated Good in April 2026, down from Outstanding.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Vale View Heights Good, 0.5 miles away
- O Arcot House Residential Home Outstanding, 0.5 miles away
- G Sidmouth Nursing Home Good, 0.6 miles away
- G Ridgeway Residential Home Good, 1 mile away
- G Radway Lodge Residential Home Good, 1.1 miles away
What inspectors found
From the Care Quality Commission's assessment published 28 April 2026 (assessment visit 10 February 2026). Quoted under the Open Government Licence.
Date of Assessment 10 February to 12 March 2026. The service is a residential care home for up to 29 older people some of whom live with dementia. At the time of the inspection there were 29 people living at Malden House. Staff were passionate about providing high quality care. The senior management team had excellent oversight of the home and carried out regular checks of the quality of care. Robust effective systems were in place to ensure peoples care needs were met. The provider had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff knew people well and could mitigate risks of harm. The facilities and equipment met people’s needs, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Everyone we spoke with without exception told us the staff were very kind and caring. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
- Well-led Good
Read the rest of CQC's summary
-
Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.
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Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question outstanding. At this assessment the rating has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.At our last assessment we rated this key question outstanding. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question outstanding. At this assessment the rating has changed to good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
Good
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question outstanding. At this assessment the rating has changed to good. This meant the service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Tabitha Donovan
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Mental Health, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 23 May 2018. Latest assessment published 28 April 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Hartford Care (Southern) LimitedBrand: Deer Capital
- Ownership type
- Organisation
- Companies House number
- 06299049 (opens Companies House)
Hartford Care (Southern) Limited runs 2 services, all in the South West. 2 are rated Good or Outstanding.
Other services run by Hartford Care (Southern) Limited
- G The Laurels and Pine Lodge Good. Care home, Bournemouth, Christchurch and Poole
Getting help from Devon County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Devon County Council
- Ask for a care needs assessment
- Phone: 0345 155 1007, Monday to Thursday 9am to 5pm, Friday 9am to 4pm
- Support for carers
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Malden House provide nursing care?
- No. The Care Quality Commission lists Malden House as a care home without nursing.
- How many beds does Malden House have?
- The Care Quality Commission's register lists 29 beds at Malden House.
- When was Malden House last inspected?
- The Care Quality Commission's latest rating for Malden House was published on 28 April 2026.
- Who runs Malden House?
- Malden House is run by Hartford Care (Southern) Limited. It runs 2 services, all in the South West.
- What is Malden House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 28 April 2026.
Contact
- Phone
- 01395 512264
- Address
- 69 Sidford Road, Sidmouth, EX10 9LR Map (opens Google Maps)
Compare nearby
- G Vale View Heights Good, 0.5 miles away
- O Arcot House Residential Home Outstanding, 0.5 miles away
- G Sidmouth Nursing Home Good, 0.6 miles away
- G Ridgeway Residential Home Good, 1 mile away
- G Radway Lodge Residential Home Good, 1.1 miles away