Meadowside and St. Francis

We found the following examples of good practice:

Some people and staff had previously tested positive for Covid 19. The service followed national guidance and self-isolated people and staff for the required amount of time. The registered manager had reflected on the outbreak. People and staff were supported emotionally during and after the outbreak.

Polices and procedures were in place to keep people, visitors and staff safe. These were reviewed and updated as guidance changed. Staff training had also taken place and refreshed often to ensure practices remained safe.

The service was clean and there was a team of staff dedicated to ensuring this was maintained. Infection control was audited often, and action taken to replace equipment, amend practice and ensure people were safe.

Staff, people and visiting family were tested for Covid-19 in line with guidance. The service had ensured people and staff had the opportunity to receive the vaccination. Staff understood how to use PPE effectively and had refresher training and guidance when needed.

People and staff were encouraged and supported to socially distance from each other when possible. Communal areas had been rearranged so people could sit apart. People could choose to safely to use these areas of remain in their rooms.

Visiting rooms had been specially built to ensure families and people could have contact with each other. Systems were in place to ensure family could visit their loved ones at their end of life.

The five questions we ask about services and what we found