Crossley House

People's medicines were administered as prescribed and generally managed safely by competent staff. We have made a recommendation about the management of creams and ointments.

Staff assessed, monitored and managed safety. Care records contained individual risk assessments which reflected people's needs and supported staff to provide safe care for people. We were assured that people were protected by the prevention and control of infection.

New staff had recently been recruited and most shifts were now covered by permanent staff. The provider recruited staff safely, although paper records could be streamlined. We highlighted this to the management team.

Staff completed an induction programme and were supervised when they started in post. The provider was committed to providing staff with training, but this was not always up to date or in line with best practice. We have made a recommendation about staff training.

People's needs and choices were assessed, and care and support delivered in line with current standards to achieve effective outcomes. Care plans reflected a good understanding of people's needs, were up to date and regularly reviewed.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

A wider range of activities and events were restarting as the restrictions of the pandemic eased.

Staff provided respectful support with personal care and daily routines. People were supported to maintain their health and wellbeing, and to eat and drink enough to have a balanced diet. Referrals were made to specialist services as required.

The management team had a clear vision about the quality of care and service they aimed to provide. They worked in partnership with other organisations to develop the service.