Blossom Fields

Most people and their relatives spoke positively about the service they were receiving. They told us there was enough staff and staff were kind, caring and responsive to their needs. Two people raised concerns about the care they had recently received. The management team were proactive in addressing the concerns during the inspection with an apology given. In response staffing at night was increased to ensure there was two staff on each floor of the home.

People were kept safe because risks were assessed and mitigated. Medicines were managed safely. Safe recruitment was undertaken to ensure people were protected. Staff knew what to do if they were concerned about a person's welfare including any allegations of abuse.

People were supported with meaningful activities based on their interests. There was a programme of activities that included people being supported in the local community, group and one to one activity along with external entertainers. The local church supported the home with monthly services. Relatives and visitors were welcomed to the home.

People received enough to eat and drink. People at risk of malnutrition were given the support to ensure they had a good level of nutritional intake. People had access to other health professionals and referrals to other agencies were made when needed. Feedback from professionals was positive about how the management and staff engaged with them and the people they supported.

Staff had received training suitable to their roles. This was being updated with staff completing the new provider's online training. Effective infection control measures were in place.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Blossom Fields provided a comfortable and a homely atmosphere for people. The home was clean and free from odour. Plans were in place to refurbish some areas of the home such as furniture in bedrooms.

People and relatives were involved with regular meetings being held with them. This was an opportunity to seek their views about the service along with their individual care reviews. The new provider had yet to send people, relatives, and staff a survey that they could use to make any necessary improvements.

There were systems in place to monitor the quality of the service and drive improvements. Staff described a team, that worked together to deliver care that was person centred. There was an open, transparent, and positive culture and people, their relatives, staff, and professionals told us the management team were approachable.