Park View

We found the following examples of good practice.

● The service had signage displayed to direct visitors to a specific bungalow for meeting and greeting. Staff alerted visitors to restrictions on entering the building, and the infection control measures they would need to take. Sanitising hand gel and hand wash facilities were available in the entrance to each bungalow. A supply of personal protective equipment (PPE) was provided if visitors did not have their own. Safety precautions such as a discussion about symptoms and temperature taking took place before entering the bungalows.

● Family visits were arranged in line with government guidance. Plans were underway to have either indoor visits in a spare bedroom or an external structure to accommodate visits during winter. For some people whose elderly relatives were unable to visit them, staff arranged for visits in the minibus to their home so they could wave, see and speak to each other through the windows.

● People were supported to join in activities to maintain their wellbeing; there was a range of interactive sensory equipment available. Measures were in place to ensure people kept in touch with family and friends. People had been issued with their own computer tablets as part of a project to enhance communication; they used these to video call relatives. Some people had regular phone calls arranged with family and staff supported some to write cards and letters. Staff supported social distancing arrangements as much as possible.

● There were good systems of testing for COVID-19 for people and staff. Appropriate measures were in place when people were re-admitted to the service after a hospital stay to ensure they, and other people, remained safe.

● Staff were wearing PPE in line with government guidance and designated areas were set up within the service for staff to remove and apply PPE.

● The service was very clean and tidy, but also homely and 'lived in'.

Further information is in the detailed findings below.

The five questions we ask about services and what we found