Walsingham House
- Care home
- 4 beds
- No nursing
- Registered since 2014
- Warwickshire, West Midlands
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
First rated Good in 2015, most recently Requires improvement in October 2025.
12 months
since the latest rating was published.
30 of 153
rated care homes in Warwickshire are rated Requires improvement, like this one.
Walsingham House: inspection record
Rated Requires improvement in October 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Lupin House (Good, 0.2 miles away) and Acorn Lodge Care Home (Good, 0.8 miles away).
Nearest care homes:
- G Lupin House Good, 0.2 miles away
- G Acorn Lodge Care Home Good, 0.8 miles away
- – Harmony House Not yet rated, 0.8 miles away
- G Marner House Good, 1 mile away
- RI Attleborough Grange Requires improvement, 1.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 28 October 2025 (assessment visit 9 September 2025). Quoted under the Open Government Licence.
Date of inspection: 12 and 15 September 2025.
Walsingham House is a care home providing personal care and accommodation to people with a learning disability and autistic people. At the time of the inspection there were 3 people living in the home. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
At our last inspection we found improvements were needed in some areas, such as managing identified risks to people. At this inspection we found some improvements had been made and embedded into records and ways of working. However, we found improvements were required in relation to aspects of safe care and treatment and good governance.
People were supported with their medicines as prescribed and records reflected this. The registered manager had not always handled medicines for disposal in a safe way following the provider’s policy or the legal requirements related to medicines. The provider’s quality assurance systems were not consistently used in an effective way to identify or address areas needing improvement.
Staff had been trained and used their knowledge in supporting people who they had built positive relationships with. This meant they knew people well and how they liked to be cared for. Staff were respectful, kind and caring and gave person-centered care. There were enough staff on shift to meet people’s needs in a safe way. Overall, staff had been recruited safely, but some improvements were needed to ensure this was consistent.
We found 1 breach of legal regulation concerning governance of the service.
We have asked the provider for an action plan in response to the concerns found at this inspection.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last inspection we rated this key question requires improvement. At this inspection the rating has remained requires improvement.
This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
-
Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last inspection we rated this key question good. At this inspection the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last inspection we rated this key question requires improvement. At this inspection the rating has remained requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of the legal regulation in relation to governance of the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 28 October 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 28 October 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Joy Lewis
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)3 inspection reports, latest 5 March 2020. Latest assessment published 28 October 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- PAKS Trust
- Ownership type
- Organisation
- Charity number
- 1012204
PAKS Trust runs 4 services, all in the West Midlands. 3 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by PAKS Trust
- G Beaman House Good. Care home, Warwickshire
- G Hatfield House Good. Care home, Warwickshire
- G Lupin House Good. Care home, Warwickshire
Getting help from Warwickshire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Warwickshire County Council
- Ask for a care needs assessment
- Phone: 01926 359190, Monday to Thursday 9am to 5pm, Friday 9am to 4.30pm
- Contact adult social care online
- Support for carers
- Paying for care: Warwickshire County Council
Checked on the council's website, November 2026.
Common questions
- Does Walsingham House provide nursing care?
- No. The Care Quality Commission lists Walsingham House as a care home without nursing.
- How many beds does Walsingham House have?
- The Care Quality Commission's register lists 4 beds at Walsingham House.
- When was Walsingham House last inspected?
- The Care Quality Commission's latest rating for Walsingham House was published on 28 October 2025.
- Who runs Walsingham House?
- Walsingham House is run by PAKS Trust. It runs 4 services, all in the West Midlands.
- What is Walsingham House's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 28 October 2025.
Contact
- Phone
- 024 7674 2200
- Address
- 33 Walsingham Drive, Bermuda Park, Nuneaton, CV10 7RW Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Lupin House (Good, 0.2 miles away) and Acorn Lodge Care Home (Good, 0.8 miles away).
Nearest care homes:
- G Lupin House Good, 0.2 miles away
- G Acorn Lodge Care Home Good, 0.8 miles away
- – Harmony House Not yet rated, 0.8 miles away
- G Marner House Good, 1 mile away
- RI Attleborough Grange Requires improvement, 1.3 miles away