Acorn Lodge Care Home

Care is provided across two floors known as Willow Way and Cherry Tree. People had their own bedrooms which all have an en-suite. There are large communal spaces on both floors and a large garden for people to use.

There was a culture of continuous improvement within the home and from the provider. Quality assurance arrangements had been clearly defined at all levels which worked well to improve the overall care provided at the home. Audits and checks were undertaken on a daily, weekly, monthly or annual basis.

Improvements had been made to ensure accurate, complete and contemporaneous records for people were maintained. Care plans were regularly assessed and reviewed to ensure they reflected people's changing needs. Staff were motivated by the management to provide high quality, person-centred care and there was a passionate and positive culture within the home.

Risks associated with people's health and well-being were now managed safely. These risks had been identified, assessed and records clearly guided staff on how to minimise risks to keep people safe. Medicines were managed safely and in line with good practice standards.

People were safeguarded from the risk of abuse. Staff understood their responsibilities to provide safe care and treatment. There was an open culture where staff felt safe to challenge poor practice. People and relatives talked positively about the compassionate nature of staff who cared for them. Staff respected people's right to be treated with dignity and respect.

There were enough staff to provide safe care. Staff received and induction and training to be able to support people effectively.

People received timely access to healthcare when they needed it. Staff knew people well and could identify any early deterioration in people's health or well-being.

People were encouraged to maintain a varied and well-balanced diet. Menu's contained a wide variety of

meal options and people had a daily choice of what they wanted to eat. People provided positive feedback about the food and meals were presented nicely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There were a wide variety of activities available to enhance peoples emotional, social and physical well- being. People also had opportunities to go into the community where they could benefit from a change of scenery.