Caldwell Grange

What life is like for people using this service:

• People using the service benefited from an extremely well led service. People and their relatives were placed at the centre of the service and involved at every level from pre-admission to throughout them living in the home. People received very kind and responsive person-centred care from staff who were well trained, motivated and supported by a dedicated registered manager who led the staff team to provide the best care they could. • The registered manager went the extra mile to ensure people's lives were enriched and worked in collaboration with healthcare professionals to ensure people could remain at the service, if they wished to, for end of life care. • The staff team worked hard to promote people's dignity and prevent people from becoming socially isolated within the care home. Emotional support and dignity were cornerstones of the values upheld by the staff and role modelled by the registered manager. • Staff supported people to make decisions and relatives were involved in care planning and encouraged to give their feedback about the services. • Staff understood how to keep people safe and embraced team working to reduce potential risks to people. • The service was led by a registered manager and management team that were committed to delivering a service which improved the lives of the people living there. Joined-up, partnership working enabled people to maintain their wellbeing.