Chrislyn House

We found the following examples of good practice:

A protocol was in place for ensuring visitors could safely visit. This included testing for COVID-19 prior to entry and ensuring use of personal protective equipment (PPE), hand sanitisation and social distancing. Individual risk assessments were in place for some people to take short walks in the community with a named relative as an alternative to indoor visits.

There was an ample supply of adequate and sufficient PPE, and staff were observed to be wearing this in line with government guidance. Staff had received training in infection prevention and control and PPE and were regularly updated on COVID-19 by the registered manager, including through staff memos.

COVID-19 testing was being completed following the most up-to-date government guidance. The registered manager had systems in place to give oversight of who had been tested and when, so that appropriate action could be taken.

A cleaning schedule was in place, including regular sanitisation of touch points to reduce the risk of COVID- 19 and other infections. Dedicated domestic staff were available to ensure this was completed to a good standard.

Furniture had been arranged to allow for social distancing in communal areas. Staff were seen to remind people about the importance of social distancing to help keep them safe from the risk of infection.

The five questions we ask about services and what we found