Edensor Care Centre (Diagrama Healthcare)

People were supported by staff who understood the risks to their health and well being and how to mitigate these safely. Medicines were stored and managed safely by competent nursing staff who carried out regular medicine audits.

The environment was safe and regular checks ensured this remained so.

Staff respected people's right to choose how they were supported. Staff understood the principles of the mental capacity act 2005 and how to apply them.

People enjoyed good meal time experiences by staff who understood their nutritional needs and risks to people's physical health.

The provider had invested in staff training which had a focus to improve person centred care provision, for those people living with dementia. Systems in place ensured staff remained updated for mandatory training.

Staff at all levels were exceptionally caring, and often went the extra mile to ensure people and their loved ones felt cared for. Staff respected people's privacy and dignity and care practices supported this.

People were cared for by staff who understood the importance of individualised person-centred care. Training provided to staff focused on working with people's strengths and being creative to manage those areas that caused distress.

The provider had created a service which ensured people had access to excellent activity staff who planned meaningful and engaging activity to promote independence and mitigate social isolation.

The registered manager and clinical leaders had worked hard to make improvements at the service and had robust action plans to continue to enhance people's quality of lives.

Systems and processes in place to monitor the quality of the environment had improved and there was

good oversight from the registered manager, provider and clinical leaders.

The service was open and transparent and worked well with external health care professionals, constantly seeking how to improve the care they provided.

Staff, people and relatives told us the service was well led and managers were visible, approachable and would act on any concerns they raised.

MCA all reports People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.