Woodland Vale

We found the following examples of good practice. •All visitors to the service were only allowed to enter if they had arranged their visit and followed the services guidelines and protocols. This included signing a health declaration, providing their contact details and having their temperature checked.

•Everyone entering the building were to asked to wash their hands and then put on appropriate Personal Protective Equipment (PPE).

•Staff were diligent about ensuring good infection control regimes were maintained. They had regular updated training and supported each other to embed this into their every day practice.

•Cleaning regimes were detailed and included ensuring all areas were clean, clutter free and areas of high use such as door handles were wiped clean more than twice daily.

•People had been enabled to stay in contact with family and friends via facetime calls, phone calls, garden visits and socially distancing visits using one conservatory which was pre-bookable and time allowed for cleaning between visits.

•Staff were able to access the right PPE and confirmed there was no shortage of stock.

•Policies and procedures for infection control, COVID19 and safe admissions were in place and followed.

Further information is in the detailed findings below.

The five questions we ask about services and what we found