Orion House

We found the following examples of good practice.

Staff were aware of the correct personal protective equipment (PPE) they needed to wear to keep people and themselves safe. Staff confirmed they had not run low on stocks. Staff were observed wearing PPE throughout the building during the inspection.

Where they had identified one person struggled to accept staff wearing masks, they had an additional measure of a face screen to help stop the person from ripping the staff face masks off.

The registered manager had been proactive in helping people with cognitive understanding to feel safe and have some understanding of why restrictions were in place. Social stories and easy read information had been used. They had also tried to be inventive in thinking of ways people could still enjoy activities through lockdown. This included in house discos, crafts and enjoying walks out.

Staff had training and support to understand the fundamentals of infection control and Covid 19. There was a contingency plan for if the service had an outbreak.

All visitors were only allowed into the home once they had declared their health status, provided their contact details and had their temperature checked. The provider had a visiting room within the grounds of the home. This meant families could visit without having to enter the main building. Visits were via prior appointment. The room was large enough to ensure social distancing and each visit and person had a dynamic risk assessment in place.

Staff testing was working well, and the service had completed a vaccination programme for people and staff.

Cleaning schedules had been increased to ensure high touch points were being cleaned.

The registered manager had completed a detailed chronology of all advice from government, local authorities, CQC as well as their own changes in response to this advice. This helped them to keep abreast of current changes. They had been proactive in keeping up to date with best practice via webinars and websites.

The five questions we ask about services and what we found