Park View

The service has been developed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People were cared for by exceptionally caring staff. People's independence had significantly improved because of the support they received from staff to learn and develop new skills. People had been supported to develop and maintain friendships that were important to them. Staff respected people's diverse needs and promoted an open culture where people were able to discuss their diverse needs.

The positive outcomes and achievements for people using the service were reflected in the principles and values of Registering the Right Support, by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People were supported to communicate their needs and preferences with the use of assistive technology. People were consistently involved in and consulted about all aspects of their care and support. This meant people were empowered to have maximum choice and control over their lives.

Strong links were forged with the local community to create opportunities for employment and activities. This meant people experienced an improved quality of life because they were supported to explore new opportunities and were proud of the achievements they had made. Complaints systems were in place and people were supported to understand and make decisions about their end of life.

People were supported by safely recruited staff, who had the skills and knowledge to provide effective

support. Staffing levels were regularly reviewed to ensure there were enough staff available to meet people's needs. People's medicines were managed, and staff followed infection control procedures.