Eldon House Care Services

Staff understood how to minimise the risk of infection and there were measures in place to prevent cross infection. There were enough safely recruited staff to support people to meet their needs. Where incidents happened, these were reviewed, and learning applied to prevent recurrence.

People had their needs assessed and plans put in place to meet them. Where needed other professionals were involved in people's care and support and people were supported to maintain their health. People's dietary needs were met, and people had access to a choice of food and drinks. Staff received support and training in their role and worked as a team to support people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives understood how to make a complaint and the registered manger encouraged an open and transparent culture which meant people were happy to raise any concerns. People's needs and preferences were understood by staff and care plans reflected people's individual needs. This included information about how people like to spend their time and their interests. People had been asked about their wishes for their care at the end of their life.

The registered manager had systems to enable staff to share their ideas for the service and staff felt supported in their roles. Where required the registered manager worked in partnership with others to provide people's care and support. The registered manager used quality and safety checks which were in place to identify areas for improvements.