Acacia House - Tenterden

There were two newly registered managers with the Care Quality Commission. They worked with external and internal quality compliance assessors and the operations manager, to identify areas for improvement and act to address them. This inspection identified a few additional areas for improvement. These were in regard to additional considerations to be considered in COVID 19 risk assessments for staff and recording of daily fluid monitoring. We also asked the provider to consider how staff uniforms were managed for the cohort of staff working with people who may be COVID 19 positive, and to progress some routine equipment servicing and remedial works.

We found that medicines were managed safely. Risk assessments of people's needs and their home environment were in place with control measures to minimise risk and keep people safe. The service was clean and odour free, staff had access to PPE and additional measures were in place to keep people safe from infection. Staff were given infection control training and provided with guidance for managing infection control in relation to the COVID 19 pandemic.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.