Breton Court

Right Support: People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. A relative told us, "There are no problems turning up ad hoc. They (the staff) are always happy". We observed people had a choice about their living environment and were able to personalise their rooms. People told us, "I love it here. I have all my bits and pieces. I even love my curtains." Staff told us, "We have a family atmosphere."

Right Care: People received kind and compassionate care. We received positive feedback from people about the care they received. People told us they were looked after well, and the staff were kind. Staff were responsive to people's needs and there was evidence of partnership working with health care professionals. Staff understood people's individual communication needs.

Right Culture: Systems and processes designed to provide management oversight of risks were not consistently employed. However, the provider and registered manager were responsive to feedback and committed to making improvements. People's quality of life was enhanced by the service's culture of improvement and inclusiveness. Relatives told us, staff were warm, helpful and their kindness overwhelming. We observed staff speaking warmly and affectionately with people and they reciprocated. People received consistent care and support from staff who knew them well.