Woodlands Quaker Care Home

We found the following examples of good practice.

● Although visits were restricted due to local guidance, people's individual wellbeing was considered and some visits went ahead by prior arrangement. Visiting procedures were in place and Personal Protective Equipment (PPE) was provided for visitors. A room had been set aside for visits with separate access and a Perspex screen to maintain social distancing and minimise the risk of spreading infection. ● People also kept in touch with family and friends using video calls, managed via a booking system. Relatives and friends were kept informed via a weekly newsletter, offered in both electronic and paper- based formats. ● Staff name badges had a discrete identifier which had been developed as an alert system in the event of an outbreak, to reduce the risk of exposure to staff belonging to higher risk groups. ● The registered manager and staff had worked closely with public health and infection control professionals to effectively manage two recent outbreaks. Working practices had been reviewed, additional PPE stations introduced and staff had received additional training to ensure PPE was used effectively to safeguard staff and people using the service. ●The environment was clean. Staff completed regular touch point cleaning and deep cleans to ensure the risk of cross transmission was reduced. ● Changes had been made to staff breaks to reduce mixing and ensure social distancing could be achieved. ● Staff felt supported by the provider and registered manager and had access to a confidential, online counselling platform, which could be tailored to their individual needs. ● The registered manager was in regular contact with the provider and had a good local support network, with regular visits from their GP Infection Prevention and Control (IPC) lead and advanced nurse practitioner. They also took part in regular online meetings hosted by the local authority, to share learning with other care home staff and ensure infection outbreaks were effectively prevented or managed.

The five questions we ask about services and what we found