Westhill Park Care Home

Westhill Park Care Home is a purpose-built care home which accommodates people across 3 floors. Each floor has a communal lounge, dining area and kitchen. All bedrooms have private en-suite facilities. There are two lifts operating between floors which also give access to additional communal spaces, including a cinema and café. There are communal gardens and parking.

People and their relatives said effective care was provided, they were not subject to discrimination and their equality and diversity needs were met. Staff received training and were supervised. People and their relatives thought staff provided good care which met people's needs. Staff encouraged people to discuss their health needs, any changes to them and concerns were passed on to the management and appropriate health care professionals. People were protected by staff from nutrition and hydration risks. People gave mixed feedback about the food; staff were making improvements.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People felt respected and staff acknowledged their privacy, dignity and confidentiality. People were encouraged and supported to be independent and do things for themselves, where possible. This improved their quality of life by promoting their self-worth. Staff cared about people, were compassionate and passionate about the people they provided a service for.

The provider was responsive to people and their needs were assessed, reviewed and care plans were in place including people's communication needs. People were provided with person-centred care. People had choices, and were encouraged to follow their routines, interests and maintain contact with relatives, friends and interact with others living at the home so social isolation was minimal. Complaints were recorded and investigated.

The home's management and leadership were visible with a culture of openness, positivity and honesty. The

provider's vision and values were clearly set out, understood by staff and followed by them. Areas of staff and management responsibility and accountability were identified. Good care standards were delivered, maintained and regularly reviewed. Thorough audits took place and records were kept up to date. Where possible community links and working partnerships were established and maintained to further minimise social isolation. The provider met Care Quality Commission (CQC) registration requirements.