Beaumont Nursing Home

Accommodation is provided over the ground and first floors with various lounge and dining areas and an accessible garden.

There were sufficient numbers of staff to meet people's needs and people told us staff always had time to stop for a chat. The provider followed their recruitment procedures to ensure people were protected from staff that may not be fit to support them. Paperwork with employments checks was in place but was disorganised, poorly recorded and difficult to locate.

Staff received training in relation to the safe administration of medicines and their competencies were checked to ensure safe practice. Infection control measures were robustly followed, and staff had access to sufficient PPE.

People's care needs were assessed before they went to live at the service, to ensure their needs could be fully met. Staff received an induction when they first commenced work at the service and ongoing training that enabled them to have the skills and knowledge to provide effective care.

People were supported to eat and drink enough, and people were complimentary about the food. Staff supported people to live healthier lives and access healthcare services.

The premises was homely and adapted to meet the needs of people using the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported by kind, caring and compassionate staff that often went the extra mile to provide people with good quality care. The staff team were passionate about providing people with support that was based on their individual needs, goals, and aspirations.

An activities programme was in place, and care plans were personalised to each individual detailing their

likes, dislikes and personal preferences. People and their families were involved in the care planning process as much as was possible. A complaints system was in place and was used effectively.

The service had achieved accreditation under the Gold Standard Framework (GSF). This meant the service reached quality standards that were recognised as offering a high level of palliative and end of life care for people.

The service was well managed. People, relatives, and staff were very positive about the leadership of the service and praised the management team highly. There were systems in place to monitor the quality of the service; actions were taken, and improvements were made when required. Staff felt well supported and said the registered manager was open and approachable. The service worked in partnership with outside agencies.