Culverhayes Nursing Home

Staff were recruited safely. There were enough staff to enable people to receive person-centred care. There were various types of activities available, including trips out and a combination of indoor activities, so people could choose which they would prefer.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

There was a clear staffing structure within the service and staff were clear about their roles and responsibilities. Staff told us they worked well together using a "whole team approach." The service worked well with external health care professionals, and we saw referrals were made to specialist care services where appropriate.

Staff spoke highly of the leadership of the service; and described it as "10 out of 10." Staff told us there were opportunities for professional development. We received mostly positive feedback from relatives.