Carisbrooke Manor

People's experience of using this service: People, relatives and staff told us Carisbrooke Manor had a very warm and homely atmosphere. People looked relaxed and comfortable. Staff cared about the well-being of people they supported and we received positive feedback about the kindness of staff. Relatives were warmly greeted and made to feel welcome. People were treated with dignity and their independence was promoted.

People told us they felt safe. Recruitment processes were robust and there were sufficient numbers of staff to make sure people's care needs were met. Medicines were well managed. Equipment was checked regularly to make sure it worked properly. The home was clean and fresh. There was a renewal programme in place and plans to upgrade the laundry room had been prioritised.

Risks to people receiving care were assessed and kept under review. Staff had detailed information about how to care for people. We found the standard of person-centred information in people's care plans had improved.

Staff were well trained and knowledgeable about their roles and the care people needed. People were supported with good nutrition and could access appropriate healthcare services.

People's rights were upheld. They were given choice and their decisions were respected. Where people did not have capacity to make decisions, they were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

The service was consistently well-led. People felt able to raise any concerns and were confident they would be addressed. Staff felt well supported by the registered manager and we observed the staff team worked well together. The registered manager and provider completed a range of quality checks and audits of the service to make sure the care and support provided was of high quality. This supported the continuous improvement of the service.