Orchid Lawns

The registered manager had introduced new ways of working and systems that improved the quality of care. Some of these were still being fully implemented but meant people's experiences of the care had improved..

People were being supported by a staff team who understood their needs and preferences and treated them with kindness and patience.

Staff received training to ensure they had the right knowledge and skills to safely support people and know the right processes to follow in emergencies. However, this was not followed through in practice in all cases. Staff ensured people had access to all health professionals when required. Follow up actions were not always recorded but were now being monitored.

People were being kept safe from the risks of COVID-19 as staff were following all current government guidance for infection prevention and control. Visitors were supported to follow the correct processes.

There were sufficient staffing levels to meet people's needs and manage risks which meant people did not have to wait for support.

People were supported to eat and drink and had a choice of food and drink options. People who required additional support to eat and drink or who had specialist diets were given the support they needed, and all guidance was being followed correctly.

People were given choices of how they wished to spend their time on an individual basis although group activities were also an option.

People were supported to maintain relationship with their relatives and friends. Staff supported communication between them.

People were administered their medicines safely.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.