Adelaide Lodge Care Home

Regular health and safety checks were carried out of the premises and equipment to make sure they were safe. The premises were clean and well maintained. Staff followed good practice when providing personal care and when preparing and handling food which reduced the risk of infection.

The registered manager ensured there were sufficient numbers of staff were on duty to meet people's needs. Care and support was provided by a stable staff team, who knew people well. Safe recruitment practices were followed, and staff were suitably trained and supported to enable them to understand and meet people's needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People and their families had been fully involved in planning and reviewing the care and support provided.

People were positive about the food provided. They received a varied and balanced diet in line with their personal choices. People benefitted from the good working relationships established with health and social care professionals.

People received personalised care which reflected their needs and preferences. Staff were kind and caring. They supported people in a discreet and dignified way which maintained people's privacy.

Meaningful activities and events were provided for people to take part in and they were supported to maintain relationships with the people that mattered to them. Visitors said they always received a warm welcome. People felt safe to raise any concerns or complaints with the registered manager. People and their relatives had no concerns about the care and support provided by staff.

The provider and registered manager monitored the quality and safety of the service and identified areas which could be improved. Quality assurance processes were well-established within the service and the registered manager and staff team promoted a positive and open culture.

Rating at last inspection The last rating for this service was Good (published 25 April 2017).